Free Delivery to selected countries. Click here to find out if free delivery is available.
Delivery information
All deliveries are despatched from St Cuthberts Mill in the UK
Delivery times (estimated) European Union: 7 days* Rest of World: 11 days** *working days **working days, and does not include any hold ups in customs
Courier deliveries are by DHL. Your telephone number is mandatory to assist delivery.
Delivery charges All delivery charges are calculated by the weight of package, and country of destination. To calculate the correct delivery charge it is recommended you fill your shopping basket, and the shipping cost will automatically be calculated.
Additional 'Remote Area' Charges If your address is found to be in a 'Remote Area' as designated by the courier, we will contact you before despatch, and inform you of the additional charge for your approval, prior to sending any goods. If you do not wish to proceed with the order, all monies paid will be refunded.
Additional Custom and Duty Charges Deliveries outside the EC may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relations to customs clearance must be borne by you. We recommend you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order before you purchase the goods.
PO Box Addresses Unfortunately we can NOT deliver to PO Box addresses.
Despatches Goods should be despatched within 2 working days of receiving your order.
Damaged goods If goods arrive obviously damaged, please sign the courier paperwork stating that the package has arrived damaged and inform us on info@stcuthbertsmill.com immediately supplying a photograph.
